Get the Answers You Need
Phone Support:
Mon-Fri: 8:30am-5:00pm EST
Toll Free: 866-832-4768 (Press 1)
Dayton: 937-461-2000 (Press 1)
Support
TDC's Software Maintenance and Support Program is a cost-effective package that includes technical support, and software updates. TDC offers several software maintenance and support options to meet your needs. Typically, software maintenance and support is included in year one when a Freeance software product license is purchased.
Freeance Mobile
| Maintenance and Support Programs for Software Editions | ||
|---|---|---|
| Feature | Pro | View |
| TDC's Software Maintenance and Support Program House of Operation | 8 hours/day M-F | N/A |
| Length of Service | 1 year | 1 year |
| Product Upgrades | Yes | No |
| Products Supported | Freeance Mobile Basic | N/A |
| Mobile/Web Bundles | Yes | N/A |
| Method of Access | Telephone/Web/E-Mail | Web |
| Remote Access to Support | Yes | No |
| Access to TDC Support Web Site | Yes | Yes |
| Access to Live Help Desk | Yes | No |
| Documentation and Manuals | Yes | Yes |
| Online Training for New Releases | Yes | No |
| Number of Support Requests | Unlimited | None |
| Max Number of Support Admins per Server License | 3 | 1 |
| Max Number of Smartphone Users | Unlimited | Unlimited |
Freeance Web
| Maintenance and Support Programs for Software Editions | |||
|---|---|---|---|
| Feature | Web/Direct/AVL | ||
| Hours of Operation | 8 hours/day M-F | ||
| Length of Service | 1 year | ||
| Product Upgrades | Yes | ||
| Products Supported | Freeance Web/Direct/AVL | ||
| Method of Access | Telephone/Web/E-mail | ||
| Remote Access to Support | Yes | ||
| Access to TDC Support Web Site | Yes | ||
| Access to Live Help Desk | Yes | ||
| Documentation and Manuals | Yes | ||
| Number of Support Requests | Unlimited | ||
| Access to Live Support Help | Yes | ||
| Max Number of Support Administrators per Contract | 2 | ||
How To Purchase
If you would like to purchase or renew your support/maintenance subscription, please contact Customer Service at 866-832-4768 ext 7214 or 937-461-2000 ext 7214. Pricing will vary depending on the program you choose, or are currently enrolled in, and the Freeance software product(s) you licensed.
Call for pricing.